Project Coordinator

Project Coordinator

We are looking for a talented graduate or someone with relevant work experience to join our fast-growing and innovative eDiscovery Project Management team. The role involves providing day-to-day support to our project managers in the organization of communication and workstreams across the lifecycle of an eDiscovery matter. It is a dynamic role that allows you to make a significant contribution from day one and gain hands-on experience of how to manage the EDRM process for our clients. A Coordinator reports to the Director and manages communications and tasks for their teammates. We will provide a full onboarding process and continued technical and non-technical development opportunities throughout the role.

Essential Responsibilities:

 Our Coordinators are responsible for:

  • Intake of new incoming requests during your scheduled shift
  • Valuable client communications including,
    • FLR within SLA window
    • For quick turn requests, one complete delivery email within SLA window
    • For more complex requests, a thoughtful FLR and follow up with a reasonable ETC window
    • All client communications are followed 
  • Creation tasks related to new requests
    • A CX task for every new request
    • Additional department tasks, as needed by request
  • Proper handling/assignment of CX task based on
    • Task complexity,
    • Requested completion date,
    • Project specific escalation needs
  • Execution of these repeatable tasks
    • Handling initial Relativity user creation/group assignment
    • Data intake tasks to EH
    • Data processing tasks to DS
    • Routine reporting needs (weekly baseline report/repeatable project specific reports)
  • Submission of consistent daily time tracking 
  • Queue Management
    • Setting reasonable due dates for CX director prioritization efforts
    • Escalating high priority, deadline nearing tasks to leadership
    • Assigning out tasks not yet assigned
    • Monitoring for jobs stuck in Lineal organization (waiting status via other departments)
  • Internal Communications
    • Creation of daily handoff reports/lists
    • Prioritize list of work to be handed off to next CX shift
    • Identify tasks that may require further escalation, route to escalation points
    • Identify open items that need subsequent email communications/updated ETC

Position Qualifications:

  • 1+ years in an administrative role with history of supporting larges teams and at the executive level
  • Demonstrated ability to work with and coordinate across teams
  • Knowledge of eDiscovery managed review services is a plus
  • Professional demeanor and strong communication skills, both written and oral 
  • Working knowledge of excel and experience with timekeeping software required
Job Category: Client Experience
Job Type: Full Time
Job Location: London | UK

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