How Managed Services Reduced Ops Costs by 35%
The Challenge:
A global corporation with a sprawling internal investigations program was facing a familiar set of problems: rising legal operations costs, unpredictable review timelines, and an overworked internal team stretched thin by complex workflows and legacy infrastructure.
They weren’t alone. Many in-house legal departments—and law firms supporting them—are finding that traditional eDiscovery models no longer scale. Data volumes are up, expectations are higher, and the operational burden of managing everything in-house continues to grow.
This client needed a smarter way to manage their data—without ballooning headcount, breaking budgets, or compromising on quality.
The Approach:
Rather than investing in more software, more licenses, and more staff, the client turned to a managed services model built around their existing RelativityOne instance. That meant:
- Flexible support to match project needs without fixed overhead
- Expert-led workflows to streamline internal investigations and recurring reviews
- Amplify™-enhanced review tools to reduce data volume and accelerate review
- Command Center financial oversight to track cost metrics in real time
The engagement wasn’t just technical—it was operational. By offloading infrastructure management, review support, and process optimization, the internal legal team could shift focus to strategic decision-making, rather than day-to-day logistics.
The Outcome:
Within the first six months of the engagement, the client reduced operational costs by 35%. But the cost reduction wasn’t just about cutting spend—it came from smarter allocation of resources, clearer scope management, and streamlined review cycles.
Here’s where those savings came from:
- Elimination of redundant workflows: Many tasks previously handled manually were restructured into repeatable, automated steps within the managed environment.
- Reduction in data volume hitting review: With better upstream culling, only what mattered got reviewed—saving both time and reviewer hours.
- More predictable pricing: Fixed-fee and usage-based models replaced fluctuating hourly costs, bringing much-needed budget stability.
- Centralized expertise: No need to bring in a new vendor or consultant for every matter—the managed team scaled the client’s needs and understood their environment from day one.
The Impact:
The legal team went from playing constant catch-up to operating with clarity and control. Project timelines shortened. Budget reviews got simpler. And the team could finally see beyond the matter at hand and start building a legal operations function that wasn’t just responsive—but proactive and sustainable.
It’s not just about saving money. It’s about regaining control.
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About Lineal
Lineal is an innovative eDiscovery and legal technology solutions company that empowers law firms and corporations with modern data management and review strategies. Established in 2009, Lineal specializes in comprehensive eDiscovery services, leveraging its proprietary technology suite, Amplify™ to enhance efficiency and accuracy in handling large volumes of electronic data. With a global presence and a team of experienced professionals, Lineal is dedicated to delivering custom-tailored solutions that drive optimal legal outcomes for its clients. For more information, visit lineal.com