Innovated Managed Services: Lineal’s Modern Approach
In legal tech, “managed services” has become a catch-all term. One that too often means little more than outsourcing cost and operational tasks by allowing someone to run your platform and perform low-value tasks.
It’s reactive. It’s rigid. And it isn’t focused on the innovation and strategy needs of your practice.
At Lineal, we asked: What if managed services actually drove the business of law forward?
Turns out, you can’t just add a few bells and whistles to legacy systems and call it transformation. Modern legal data is messy, fast-moving, and full of pitfalls. Legal teams must now navigate massive volumes of non-traditional data like chats and social media, maintain defensible audit trails, and catch privileged content buried in complex threads. Manual review often leads to inconsistent coding, while past work is rarely reused—forcing teams to start from scratch every time. You must start from the ground up and rebuild a model that meets legal teams where they actually are.
Here’s how we do it differently.
1. We Built for Data, Not Documents
Every traditional provider says they “understand data,” but their models were built for a world where most of that data lived in emails and PDFs. That world is gone.
Modern legal data spans Slack threads, video call transcripts with GenAI summaries, Teams messages with associated hyperlinked files, database exports, mobile data extractions across multiple OS platforms and a myriad of mobile applications—and it’s growing by the terabyte. The volume is only part of the challenge. The real issue is variety and velocity.
Lineal Managed Services is built with that complexity in mind. Whether it’s building workflows that can interpret dynamic communication threads or integrating advanced tools like Lineal Amplify™ for rapid data culling and categorization, we’ve designed our solutions around the a data-centric approach mining and extracting value as new legal assets are created—not just the storage of it.
2. We Don’t Believe in “One Size Fits Most”
Your needs change. Your case load changes. Your team changes. So why are most managed services engagements set in stone?
Lineal takes a flexible, modular approach to support. Our sliding-scale model gives you a range of service—from full DIY control of your RelativityOne environment, to fully outsourced administration, project management, and review operations.
And here’s the key: you don’t need a new contract or a six-week lead time to change levels. You tell us what you need. We adjust with the need for renegotiations and contract review.
This flexibility also extends across teams. Whether you’re a litigation support lead at a firm trying to control costs and streamline workflows, or an in-house team focused on risk and defensibility, we tailor the solution to fit—not force you into someone else’s mold.
3. Your Data Should Work for You—Not the Other Way Around
We don’t just move data. We activate it.
With tools like Command Center, our clients get real-time insight into their matters—costs, custodians, workflow progress, and projected outcomes—all visualized in an intuitive dashboard. It’s not just tracking—it’s decision support.
Memory Bank allows you to reuse prior review decisions across matters, meaning your legal spend doesn’t evaporate with each new case. Instead, it compounds in value. You build a strategic data asset, not a graveyard of PDFs.
This is what we mean by “data-first.” It’s not a slogan. It’s a shift from seeing data as overhead to treating it as an engine for efficiency, defensibility, and long-term strategy.
4. We Think Like Partners, Not Vendors
Managed services shouldn’t just be about keeping systems running. They should help you run a better business.
At Lineal, we bring process optimization, practice management tools, change management support, and yes, human expertise—consultants, developers, forensic specialists, review managers—all working toward one goal: helping your practice evolve.
This includes:
- Strategic budgeting and cost recovery models
- Custom workflow design and automation
- Transition support and migration to RelOne from legacy systems or vendors
- Overflow staffing and review execution that maintains quality and context
We’ve done this at scale—migrating 125 TB in 12 weeks for one client, helping others consolidate disparate systems into unified RelativityOne environments, and consistently delivering measurable improvements in both efficiency and accuracy.
Not Just Managed. Transformed.
We know the word “transformation” gets tossed around a lot. But for us, it’s not fluff—it’s the outcome we aim for.
Lineal Managed Services isn’t about offloading work. It’s about changing the way work is done.
If you’re looking for a partner who understands the complexity of modern legal data, offers real flexibility, and brings actual business value to your review and discovery processes, contact us today.
Because the only thing worse than doing discovery the old way…
is paying someone else to do it that way for you.
Want to see how Lineal’s managed model scales legal operations across teams and regions? Read this article to explore how top firms are making the shift.
_
About Lineal
Lineal is an innovative eDiscovery and legal technology solutions company that empowers law firms and corporations with modern data management and review strategies. Established in 2009, Lineal specializes in comprehensive eDiscovery services, leveraging its proprietary technology suite, Amplify™ to enhance efficiency and accuracy in handling large volumes of electronic data. With a global presence and a team of experienced professionals, Lineal is dedicated to delivering custom-tailored solutions that drive optimal legal outcomes for its clients. For more information, visit lineal.com