We are looking for a talented graduate or someone with relevant work experience to join our fast-growing and innovative eDiscovery Project Management team. The role involves providing day-to-day support to our project managers in the organization of communication and workstreams across the lifecycle of an eDiscovery matter. It is a dynamic role that allows you to make a significant contribution from day one and gain hands-on experience of how to manage the EDRM process for our clients. A Coordinator reports to the Director and manages communications and tasks for their teammates. We will provide a full onboarding process and continued technical and non-technical development opportunities throughout the role.
Essential Responsibilities:
Our Coordinators are responsible for:
- Intake of new incoming requests during your scheduled shift
- Valuable client communications including,
- FLR within SLA window
- For quick turn requests, one complete delivery email within SLA window
- For more complex requests, a thoughtful FLR and follow up with a reasonable ETC window
- All client communications are followed
- Creation tasks related to new requests
- A CX task for every new request
- Additional department tasks, as needed by request
- Proper handling/assignment of CX task based on
- Task complexity,
- Requested completion date,
- Project specific escalation needs
- Execution of these repeatable tasks
- Handling initial Relativity user creation/group assignment
- Data intake tasks to EH
- Data processing tasks to DS
- Routine reporting needs (weekly baseline report/repeatable project specific reports)
- Submission of consistent daily time tracking
- Queue Management
- Setting reasonable due dates for CX director prioritization efforts
- Escalating high priority, deadline nearing tasks to leadership
- Assigning out tasks not yet assigned
- Monitoring for jobs stuck in Lineal organization (waiting status via other departments)
- Internal Communications
- Creation of daily handoff reports/lists
- Prioritize list of work to be handed off to next CX shift
- Identify tasks that may require further escalation, route to escalation points
- Identify open items that need subsequent email communications/updated ETC
Position Qualifications:
- 1+ years in an administrative role with history of supporting larges teams and at the executive level
- Demonstrated ability to work with and coordinate across teams
- Knowledge of eDiscovery managed review services is a plus
- Professional demeanor and strong communication skills, both written and oral
- Working knowledge of excel and experience with timekeeping software required